Customer Support

Customer Support

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Here you will find help, support and guidance about using your card machine. We understand how important your Chip & PIN card machine is to your business, which is why we offer exclusive support plans that will ensure you are able to take card payments; no matter what the situation. All of our customers receive the very best levels of customer care.

This includes access to our freephone technical helpline where our technical specialists can access your card machine remotely and fix any issues there and then. In fact, our recent audit reports show that for 2014, our specialists resolved more than 98% or technical calls within 2 minutes.

We also provide our customers with an exclusive 24-hour swap-out service, which means if we are unable to fix your card machine remotely, we simply send you a like-for-like card machine allowing for you to continue to trade whilst we fix your card terminal.

We listen to our Merchants and as a result we offer them choice and unrivalled Customer service. Our proposition is strengthened further by offering in-house provisioning, supply and support for the life of the terminal as standard. Our focus on quality and desire to work differently has allowed us to establish strong relationships with our customers.

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Card Machine Accessories

Accessories

We have a range of accessories such as card machine holders, carry cases, in car chargers, ethernet cables and replacement till rolls.

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FAQs

Here you will find answers to many frequently asked questions with regard to the service we offer, card terminals and merchant accounts.

Card Terminal User Guide

User Guides

Our downloadable user guides will help you fix any minor problems and assist you in the use of your card terminal and user functionality.

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Upgrades

If you are coming to the end of your existing contract you can apply for a free upgrade of your existing card machine to a newer version.

Card-Machine-Terminology

Terminology

Card machine terminology can be a little confusing especially if your business is taking card payments for the first time.

PCI-Compliance

PCI Compliance

All card machines need to be PCI compliant, a standard set by Visa & Mastercard to ensure security.  You can find out more in this section.