Frequently Asked Questions

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Please select a section below and browse our Frequently Asked Questions:

ProductsMerchant AccountsSales
How do Chip & PIN card machines work?
How do the mobile Chip & PIN card machines work?
What happens if the Chip & PIN card machine loses signal?
Who are the network providers?
Can your Chip & PIN card machines be used abroad?
Can your Chip & PIN card machine accept Euros?
What is the transaction speed to complete a sale?
What happens if the Chip & PIN card machine breaks down?
How long does the battery last?
How do I turn on my Chip and PIN card machine?
How do I turn off my Chip & PIN card machine?
How do I insert a new till roll?
How do I print a duplicate receipt?
My card machine says ‘not ready’?
My card machine says ‘return to base’?
My card machine says ‘Bad MAC?
What is a merchant account? Do I have to have one?
How long does it take to set up a merchant account?
Are there any charges for my merchant account?
I don't have a merchant account, where do I go from here?
How do I get my money once I've taken payment from my customer?
Does my merchant account have to be with my business account provider??
What is Minimum Monthly Charge?
Are there any other charges?
How long does it take to get the money into my Business Account?
Once the transaction has gone through, am I guaranteed the money?
What is PCI DSS?
What are the advantages of accepting credit and debit cards?
Will my business really benefit from taking credit and debit cards?
What are the benefits of taking credit and debit cards?
Why should my business accept card payments?
What do I need to do in order to start accepting credit and debit cards?
Is there a lot of complicated paperwork for me to complete?
How long do the agreements last?
Is there a purchase option?
Do you offer short term-rentals?
Are there any extra or hidden charges for my Chip & PIN card machine?
What if my business has not yet upgraded to Chip & PIN?
Have your Chip & PIN card machine been approved by the banks?
Can my website accept card payments online?
How do I start selling online with e-commerce payments?