Founded in 1979 – London’s largest independent plumbing company with 133 customer orientated engineers and 138 company vans.

The brief was to offer customers a greater choice and a simple and fast payment solution, to install a future-proof payment system tailored to
their business and to reduce complexity in the company’s finance department.

We ran an initial test with ten mobile Chip and PIN terminals. We then developed a tailored package to dovetail with existing procedures and rolled out full programme to their entire fleet throughout 2010.

The results show that now more than 200 Pimlico Plumbers customers pay by card every week, bad debts have reduced by 8% and engineers report reduced paperwork and improved appointment time accuracy.

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