Customer Support Centre



Here you will find help, support and guidance about using your card machine. We understand how important your Chip & PIN card machine is to your business, which is why we offer exclusive support plans that will ensure you are able to take card payments, no matter what the situation. All of our customers receive the very best level of customer care at no extra cost.

This includes access to our freephone technical helpline where our technical specialists can access your card machine remotely and usually fix any issues there and then. In fact, our recent audit reports show that so far for 2012, our specialists resolved more than 98% or technical calls within 2 minutes.

We also provide our customers with an exclusive 24-hour swap-out service, which means if we are unable to fix you card machine remotely, we simply send you a like-for-like version allowing for you to continue to trade whilst we fix your card machine.

Think of it as a courtesy car, but a card machine. We also provide enhanced support plans to ensure that should the unfortunate situation emerge where your card machine is accidentally damaged, lost or stolen, you will be provided with a brand new card machine.

Help Guide

Need emergency help with your card machine? Take a look at our support list for the most common issues.

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FAQs

Do you have a general issue with your card machine, or a question about merchant services? Use our frequently asked questions to help you with your query.

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Network Coverage

We use three major telecommunications providers for our mobile card machines. Check your local network coverage to see which is best for you and your business.

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Support +

5 star customer care comes as standard for all of our customers, but cover yourself against accidental damage and theft with our enhanced support plans.

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Jargon Buster

Confused by the words we say or use? Our glossary is full of easy-to-understand terminology that will ensure you make the most of your card machine.

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PCI DSS

Compliance with data security standards is very important and can bring major benefits to businesses of all sizes. Find out more about PCI DSS.

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