Help Guide

Power down the handset and remove the SIM. You may need to clean and replace the SIM ensuring that it is placed face down. Restart, the card machine to see if this has rectified the issue. If not, please contact customer services on 0800 881 8104 and request a SIM refresh to DataSIM. You will need to leave your card machine off for around 20 minutes, after which time a member of the customer services team will call back to see if the SIM has registered correctly. If there is still no change, we will need to process a SIM swap.

Ensure there are 4/5 bars of signal present and the network is available. Press Menu followed by F4 (Setup). If the card machine still fails, check that the serial number on the report matches the number on TMS. If so, restart and press Menu followed by F4 (Setup) again. If it still fails then we recommend you try and find a better signal to allow you to retry step 2.

This is usually an issue with the SIM. We may need to replace the Sim Card. Please call 0800 881 8104 to arrange this.

This is usually a software issue. Start by removing and replacing the battery. Once complete reprint a duplicate receipt. If this doesn’t work try a new paper roll. If there is still no change, a new battery may be required or a full card machine swap*. Please call 0800 881 8104 to arrange this.

Change the paper roll and ensure that you are using ‘thermal coated’ paper. If this doesn’t work, you might need to clean the printer head with a clean soft cloth and check the printer roller is in correctly. Apply Pressure to the printer lid then print duplicate

This means the software has temporarily frozen. Remove and replace the battery and then print a duplicate receipt. If all is OK then we advise you leave your card machine on charge for 2-3 hours.

This is due to a corrupt download file. Simply remove and replace the battery. Then print a duplicate receipt. If all is OK then we advise you leave your card machine on charge for 2-3 hours.

This is usually caused when the card machine is dropped or subjected to moisture damage. Remove the battery to stop the alert. 99% of the time a replacement is required, therefore please contact customer services on 0800 881 8104 to arrange a replacement*.

To overcome this issue, first remove and replace battery and leave on charge for 2-3 hours afterwards. Please contact customer services on 0800 881 8104 to process an upgrade and also check nothing is stuck in the card reader.

This may be a wear and tear issue. Try removing the battery and then replacing it again. Check the base unit also by shaking it. If it rattles you may require a new base. Please contact customer services on 0800 881 8104 to arrange a replacement*.

Check the card machine has not been logged off and that there is sufficient signal available. Please contact customer services on 0800 881 8104.

Please contact customer services on 0800 881 8104