Merchant Funding Terms

Merchant Funding Service

Merchant Funding is a brand name of Chip and PIN Solutions Limited and Our service is to arrange funding for You using our carefully selected third party partners.  In offering You this service, We are acting as a credit broker and not a lender.  By submitting Your application, You give Your consent for us to pass Your information to Our partners for them to match Your application with a funder.  Checks (including credit checks) will be carried out on You and Your application before any decision on funding is made.

There is an arrangement fee for the Merchant Funding service and We receive financial remuneration from Our partners to help us provide the service to You.  We will give You details of the arrangement fee upon Your application, and You will be required to confirm that You agree and authorise payment of this fee.  The fee will not be due if Your application does not proceed.

If You are a consumer, You may cancel a distance funding contract with us and receive a refund of any sums paid provided that We are notified no later than 14 days after the contract has been made.

Complaints

In providing Our services, We may not always meet Your expectations.  If you would like to make a formal complaint, please email us your concerns to info@chipandpinsolutions.com or send your complaint in writing to Chip and PIN Solutions Limited, Stansted House, Raynham Road, Bishop’s Stortford, Hertfordshire, CM23 5PD.

If Your complaint relates to the Merchant Fund Service and if for any reason We are unable to conclude our investigation within a reasonable time (up to eight weeks) or You are unhappy with our final response, You will be able to refer your complaint to the Financial Ombudsman Service (FOS).  You must send your complaint to them within 6 months of the date of Our final response. Their contact details are: The Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, ?E14 9SR, telephone: 0300 1239 123, email: complaintinfo@financial-ombudsman.org.uk.  The FOS will only deal with Your complaint if You have contacted us first to be given the option to be able to put things right for You.