Chip & PIN Solutions are pleased to supply Europe’s largest independent regional airline, Flybe, who fly to 180 routes, serving 15 countries and operating from a total of 81 departure points.
Flybe originally used our services to deliver a quick and easy payment service for their customers at the airport check-in-desks across 4 countries in the Nordic region in 24 airports. The high levels of customer care that we have consistently delivered to Flybe and taking the time to find a bespoke solution has significantly influenced the success of this partnership.
One of the early challenges, which arose, was the use of our equipment outside of the UK. Our provisioning team successfully implemented a solution that ensured Flybe could use the terminals in multiple countries. Each card machine was fitted with a roaming SIM card allowing connectivity through GSM and GPRS. This allowed each terminal to migrate from country to country.
Since originally joining us in 2009, Flybe have significantly increased the usage of our services and the terminals are now used in five countries, and 32 European airports taking additional payments for excess baggage. Our relationship with Flybe continues from strength to strength and feedback from their revenue department has been described as a “worthy investment”.
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