Toni & Guy has been a pioneer and innovator in the hair industry for almost half a century, bringing high fashion to the high street via a worldwide network of over 400 salons.
With catwalk-savvy customers and a strong service ethic, the smooth running of every salon is of utmost priority. So, when the UK branches needed to update their payment terminals, they wanted a supplier with the same high standards and attention to detail. That’s what they found in Chip & PIN Solutions.
Toni & Guy provided a very clear brief; easy-to-use card payment terminals that enable swift transactions, backed up by customer service with fast response times – both of which we were happy to deliver. Still, the decision-making process behind the scenes is only part of the story. It’s the salon staff who work with clients on a daily basis and who deal with any fall-out if the payment process doesn’t go smoothly, so it’s vital that they can also vouch for the quality of our products and our service.
Take Emma Walker, from Toni & Guy Leeds for example. She’s fully aware of the importance of good customer care, so when she describes the initial set-up of our terminal as ‘brilliant’ and our service as ‘very helpful’, it’s particularly gratifying.
Emma reports that customers in her salon have no problems using the terminals and that she’d happily recommend us. With a nationwide roll-out now underway, it’s clear that Toni & Guy is a company that’s constantly evolving, both artistically and commercially – and that this is underpinned by a culture that values substance as much as style.
We are proud to play a small part in keeping this trailblazing pioneer at the cutting edge.
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