Terms & Conditions

This website (the “Website”) is owned and operated by Chip & PIN Solutions Limited (“Chip & PIN Solutions”) whose registered office is at Stansted House, Raynham Road, Bishop’s Stortford, Hertfordshire, CM23 5PD, United Kingdom. Chip & PIN Solutions is referred to as “Us” “We” and “Our”.

Welcome to Our Website. The use of this Website by you, the person accessing the Website (“You” and “Your”), is subject to these Website Terms and Conditions (“Terms and Conditions”). If You proceed to order and/or purchase any of Our products and services, You will be informed of the separate terms and conditions which apply to those products and services before Your complete Your order and purchase.

By using this Website You are deemed to have accepted the Terms and Conditions and You are agreeing that You shall be bound by them. Please read the Terms and Conditions carefully and contact Us or Your legal advisors if You have any questions relating to the Terms and Conditions. If You do not agree to be bound by all of the Terms and Conditions, do not proceed further in the Website and do not use, access, purchase or download materials from the Website or obtain a user account and do not order any of Our products or services.

We reserve the right to make changes and corrections to any part of the content of this Website at any time without notice.

We make all reasonable efforts to keep the Website up and running smoothly. However, We may from time to time be required to suspend the operation of the Website without notice for repair, maintenance, improvement or other technical reason. We do not guarantee that use of the Website will be uninterrupted or error-free or will achieve any particular results.

We may change the Terms and Conditions from time to time and You should check the Terms and Conditions from time to time to ensure You are happy with any changes.

Acceptable Use Policy

The content of this Website is for Your general information and use only. You are prohibited from :

  • Using the website for any commercial purposes
  • Collecting users’ personal or contact information
  • Diverting users to other websites
  • Using the website for promoting, advertising or marketing any other services or products without Our prior written approval; or
  • For any unlawful or fraudulent purpose or in any way which may damage or disrupt the Website or which may breach any applicable law or regulation

This Website contains information which is owned or licensed to Us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with Our copyright notice which forms part of the Terms and Conditions.

All trademarks reproduced in this Website which are not the property of, or licensed to, Us are acknowledged on the Website.

Unauthorised use of the Website or its content may give rise to a claim for damages and/or may be a criminal offence.

Use of the website from outside the UK

Unless specified otherwise, the website and its content cover our products and services available in the UK.  If you access the website from outside the UK, please be aware that you are responsible for compliance with any applicable local laws.  If we accept orders for delivery to locations outside of the UK these will be subject to customs, legal, regulatory and certain practical restrictions.


Use of this Website is subject to the following disclaimers:

We have taken all reasonable care in the preparation of the content of this Website. The information and materials that this Website contains are provided by Us in good faith. Some information and materials are prepared on the basis of publicly available information and other sources which are believed to be reliable.

We do not guarantee the accuracy or validity of the information and materials on this Website. While We use reasonable endeavours to keep the information up to date and correct, neither We nor any third parties make any representations or provide any warranties, express or implied, as to the accuracy, reliability, timeliness, completeness, or suitability of the information or materials on this Website. You acknowledge that such information and materials may contain inaccuracies or errors and We expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Chip & PIN Solutions takes protection against viruses very seriously and strives to protect all its information with regularly updated virus checkers. We cannot however guarantee, nor can We make any warranty or representation that this Website will always be available or that any Website problems will be corrected or that the Website or any material downloaded from the Website is free from viruses or similar problems. Nor can Chip & PIN Solutions guarantee that other websites which you may visit from the Chip & PIN Solutions website will take the same rigorous precautions and it is therefore recommended that your home pc is protected by a virus checker and regularly updated.

As far as is permitted by law, We exclude all conditions, warranties, representations or other terms which may apply to the Website or any content on it.

You may find that this Website is linked to or from other Websites through hypertext or other computer links. These links are provided for Your convenience and We have no control over and shall not be responsible for the content of any linked Websites. The existence of any links does not imply that We recommend or endorse the content in any linked Websites.

Access to this Website including the use of any information or materials on it and any reliance You place on such information is entirely at Your own risk. It shall be Your own responsibility to ensure that any information, Products or Services made available through this Website meet Your specific requirements.

Limitations of Liability

Please read these provisions carefully as they limit Our legal liability in connection with Your use of Our Website. Nothing in the Website Terms and Conditions shall attempt to limit liability that is not permissible under applicable law including for death or personal injury or for fraudulent misrepresentation.

Except as expressly set out in the Website Terms and Conditions, in no event will We be liable (including in contract, tort, negligence, statutory duty or otherwise, to the maximum extent permitted by applicable law) for any loss or damage whatsoever, including without limitation, direct, indirect or consequential loss or damage, resulting from whatever cause arising out of or in connection with the use of this Website or through the use of any information or material obtained either directly or indirectly from this Website, unless We have not acted in accordance with the Terms and Conditions or been negligent, or unless as required under applicable law.

We accept no responsibility for, and exclude all liability for, the Website being temporarily unavailable for any reason.

Copyright Notice

We hold the intellectual property rights in the contents of this Website. The Website and its contents, including Our trademarks and logos, is copyright of Chip & PIN Solutions Limited. All rights reserved.

Any redistribution or reproduction of part or all of the contents of this Website in any form is prohibited other than the following:

  • You may print or download to a local hard disk extracts in an unaltered form for Your personal and non-commercial use only;
  • You may copy the content to individual third parties for their personal use, but only if You acknowledge the Website as the source of the material and Our copyright in the content
  • You may print Order forms and Order receipts solely in accordance with the conditions set out on the Website.

You may not, except with Our express written permission, distribute, or commercially exploit the content, nor may You transmit it or store it in any other Website or other form of electronic retrieval system.

Governing Law

The Website Terms and Conditions shall be governed by and construed in accordance with English law. Your use of this Website is subject to the laws of England and Wales and You and We agree that the courts of England shall have exclusive jurisdiction to settle any disputes arising out of such use of the Website or the Website Terms and Conditions.

Customer Complaints Procedure

At Chip & PIN Solutions we pride ourselves on our service and are committed to continuously providing the very highest levels of service throughout every aspect of our business. Because of this we take all complaints very seriously and will ensure you’re treated fairly and with the utmost respect during any contact with our teams.

We understand that from time to time things can go wrong and if your experience has fallen short of your expectation we would like to hear about it. We promise to do all we can to resolve your complaint in a timely manner and will keep you informed of our progress.

You can send your complaint to us via the following methods:

Telephone: 0800 881 8104

Email: customerservice@chipandpinsolutions.com


Customer Service Department
Chip & PIN Solutions Ltd
Stansted House
Raynham Road
Bishop’s Stortford
CM23 5PD

Upon receipt of your complaint a member of our customer service team will make contact with you and manage your complaint through to resolution. You will be provided with a reference number as well as contact details of the person dealing with your complaint.

We aim to acknowledge your complaint within 72 hours of receipt and aim to issue a final response to your complaint within 21 working days.


If any provision of the website Terms and Conditions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of any remaining provisions.

The Terms and Conditions together with any Order constitute the entire agreement between You and Us with respect to the subject matter hereof and shall supercede all previous representations, agreements and other communications between You and Us, both oral and written.

All telephone calls made to Chip & PIN Solutions are recorded for training and monitoring purposes.